FAQ

Below you will find answers to the most frequently asked questions about cryptocurrencies, exchange offices, security issues or commissions.

You can ask any other question by contacting us by e-mail: [email protected]

Categories:

Cryptocurrencies

Cryptocurrencies are scattered accounting systems based on cryptography that collect data on the holdings in contractual units.

The easiest way to start investing in cryptocurrencies is to create an account on the cryptocurrency exchange. Platforms of this type enable convenient and free trading in crypto assets.

The cost of a given cryptocurrency depends on the rate set in real time.

Yes, provided that the entry into the cryptocurrency industry is preceded by proper familiarization with the subject. Otherwise, the potential investor risks losing invested capital.

Bitcoin is highly volatile. If you want to take the risk of investing in this cryptocurrency, make sure you understand the mechanisms that govern the market and are not concerned about the potential loss of your investment.

How to start?

To buy cryptocurrency in a stationary exchange office, download the Kanga Wallet application (from the AppStore or Google Play) and register an account on the Kanga Exchange. To register an account for the purposes of transactions in Kanga exchange offices, it is enough to provide only an e-mail address.

Go to one of over 300 Kanga stationary points and agree on the terms of the exchange with the exchange office employee. Then run the Kanga Wallet application and in the CHANGE CODE tab press the GENERATE CODE button. Give the code to the employee, then confirm the transaction on the screen of your phone and transfer the payment for the cryptocurrency. And that’s all! The funds are already credited to your account.

Yes, to buy cryptocurrency in Kanga exchange offices, you need a Kanga Exchange account.

Yes. To do this, go to the website https://bon.kangakantor.pl/ and select the cryptocurrency you want to sell. Confirm your choice by clicking the GENERATE ADDRESS button. Send the cryptocurrency from your wallet to the address generated by the system. Remember to download or remember the voucher ID and PIN, you will need this data to withdraw funds from the voucher at the Kanga exchange office.

The cryptocurrencies that you bought at Kanga’s exchange office are credited to your Kanga Exchange account. You can access them from both the Kanga Wallet app and the Kanga Exchange platform. The balance of funds is visible in the Portfolio tab.

To set up a cryptocurrency wallet, download the Kanga Wallet application from the App Store or Google Play and create an account by entering your e-mail address. You can also access the Kanga Wallet from the Kanga Exchange platform.

Cryptocurrency purchase and sale transactions in Kanga exchange offices are carried out with cash.

Not. At the moment, this option is reserved only for ATMs.

Transactions carried out in Kanga exchange offices are not limited by the amount limits by Kanga Exchange, however, each of the exchange office partners has the option of setting their own limit individually.

Yes, cryptocurrency exchange transactions in Kanga exchange offices are carried out in real time. The transaction time is approximately 60 seconds.

Cryptocurrency purchase and sale transactions in Kanga exchange offices are carried out by placing orders on the Kanga Exchange. Therefore, once the transaction is confirmed, it is not possible to cancel it, as it has already been executed on the exchange.

About us

Kanga Exchange is a Polish company founded in September 2018. The brand’s goal and mission is to increase the adoption of cryptocurrencies in everyday life.

Kanga Kantor is the largest network of stationary cryptocurrency exchange offices in the world (some of them also offer mobile services) intended for people who prefer physical cryptocurrency trading. The competitive advantages of Kanga currency exchange offices are the ease and rapid execution of transactions, high flexibility in setting commissions and the presence of exchange offices in all major cities in Poland.

Kanga Kantor earns on transaction fees. Their value is constant and is always 1%.

The offers of exchange offices include such cryptocurrencies as: Bitcoin, Ethereum, Link, USDC or USDC. In addition, there are stablecoins: oPLN and oEUR, as well as tokens of popular projects such as Metahero or Everdome. You can also expect other popular cryptocurrencies and tokens in the future.

Buying and selling cryptocurrencies in an exchange office looks similar. To complete the transaction, you need the Kanga Wallet application (or access to the Kanga Exchange platform), in which the user must generate a code confirming the transaction. The whole process is extremely simple and usually takes around 60 seconds.

The commission at Kanga’s exchange offices consists of two values – 1% of the Kanga Exchange commission and an additional% of the partner’s commission, which means that the commission at Kanga’s exchange offices is usually 3%.

The amount of the commission depends on the owner of the exchange office. For larger amounts, it is usually lightly negotiated.

Transactions in Kanga exchange offices are carried out in real time, so you will receive payment for the cryptocurrency immediately after completing the transaction.

Yes. To find out what conditions you must meet to become a Kanga partner, contact us by e-mail [email protected] or by phone: +48 58 573 33 37.

To join the network of Kanga Kantors, you only need to have a cash deposit and access to the Internet. For more details, please contact us via e-mail [email protected] or by phone: +48 58 573 33 37.

Yes, thanks to Kanga Exchange you can both buy and sell cryptocurrency at an ATM. To use the service, call +48 58 573 33 36 or contact us on Telegram @KangaBankomaty

The limit of transactions at an ATM is 1 thousand. euro (PLN 4 thousand).

Safety

Transactions up to EUR 1,000 do not require an identity document, unless the operator decides otherwise.

It is not possible. Transactions in Kanga exchange offices are confirmed by the user in the application, which means that the user is informed about its status at every stage of the transaction.

The rejection of transactions most often results from a time synchronization error on the user’s and operator’s devices. For example – on the laptop of an exchange office employee, the time is systematically different than on the client’s mobile device. The solution is to improve the hourly settings on one of the devices.

Identity verification

Yes, in accordance with the provisions of the AML Act, the employee has such an option.

Yes, but in such a situation the operator of the transaction has the right to refuse its execution.

The legislator does not indicate specific requirements as to how this process should be carried out. In practice, therefore, the verification of identity in each exchange office may be different, but most often it comes down to registering the user’s personal data on the identification form.

Fees and commissions

Yes, and it can be done in two ways. In each of Kanga’s exchange offices, it is possible to negotiate commissions, additionally, on our blog and social channels, discount codes reducing Kang’s commissions are regularly published.